Privacy Policy
Last updated: 2026-07-28
Who we are
This service is operated by CellBack LLC. Privacy questions can be sent to support@cellback.net.
Information we collect
We collect information needed to quote, inspect, ship, return, and pay for devices. This may include contact details (name, email, phone), shipping details, payment or payout coordination details, quote IDs and quote details, device attributes (model, storage, carrier status, condition, serial or other identifiers), related photos or notes, and transactional email delivery logs.
How we use information
We use information to process quotes and trade-ins, send transactional emails, inspect devices, coordinate shipping or return shipments, issue payment, prevent fraud, keep operational records, and support customers.
Sharing
We do not sell personal information. We share information only as needed to operate the service, such as with shipping carriers, payment providers, email delivery services (for example, transactional email providers), support, accounting, or other service providers that help complete a transaction.
Cookies and similar technologies
This site may use essential cookies and similar technologies required for basic site function. We may use privacy-focused or essential analytics tools when configured; non-essential tools will be disclosed here when enabled.
Device data
Customers should back up their data, sign out of accounts, remove device locks, and factory reset devices before shipping. Received devices are wiped on intake when accessible, but customers remain responsible for removing personal data before sending a device.
Retention
We keep quote, inspection, payment, and email records as needed for operations, fraud prevention, tax and accounting records, customer support, dispute handling, and legal obligations. We may retain limited records after a transaction is complete when needed for those purposes.
Your choices
You may contact support@cellback.net to request access to or correction of quote contact data where applicable. Transactional and operational records may be retained as described above for legal and operational reasons.
Children
This service is not directed at children under 13. We do not knowingly collect personal information from children under 13.
Contact
Email is the best way to reach us. Questions about this policy or requests about your personal information can be sent to support@cellback.net.