What we check on inspection
Your quote is based on what you tell us about the device. When it arrives, we check the device against that description:
- Its cosmetic condition, screen, and overall wear.
- Cameras, buttons, battery, and connectivity.
- The model, storage, and (for phones) carrier status.
If everything matches, your quoted price is approved as it stands. You can follow each step on the tracking page.
The condition grades
You choose one of these when you get your quote, and inspection uses the same ones:
- Light wear. Fully functional. Minor scratches, no cracks.
- Heavy wear. Fully functional. Noticeable scratches, dents, or scuffs.
- Damaged. Cracked glass/back, bad battery, or functional issues.
If you’re between two grades, choose the closest match. Inspection settles it either way.
Common reasons an offer changes
- A different grade. The device fits a different condition grade than the one selected, for example a crack or a battery problem that wasn’t accounted for.
- Different storage. The device has a different storage size than the one quoted.
- Different carrier status. A phone quoted as unlocked turns out to be carrier-locked, or the other way round.
- A different model. Similar models are easy to mix up. Check the model name in the device’s settings before you start your quote.
Your options: accept, or a free return
If the device doesn’t match your description, we explain what we found and send you a revised offer. Then it’s your decision:
- Accept the revised offer, and we pay you that amount.
- Decline it, and we return your device to you free of charge.
How the 14-day price lock works
Your quote is valid for 14 days. That’s your window to back up the device, reset it, and send it in at the quoted price. The lock covers the device as you described it. If inspection finds something different, the revised-offer steps above apply.
Getting paid after approval
Payment is processed within 1–2 business days after approval. Bank or payment-provider delays of 1–3 business days may apply after processing. We pay by PayPal, Zelle, or check.
Popular models to quote: iPhone 13, iPhone 12, iPhone 11, iPhone 12 mini. Or browse all phones. More answers are in the FAQs.